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From Davy Jones's Locker by Rayne won the Avatar Spotlight! Many a soul has been claimed by the sea ne'er to resurface but some come back, clawing their way to shore out of the grasp of the deep searching for their living crewmates and long-lost treasure hoards.
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All Topics » Announcements » Server Outage Alert

Server Outage Alert

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Server Outage Alert

by Diana » August 10, 2017 12:09 PM

Last Edited: August 10, 2017 08:46 PM

The Amazon server which handles all of our time-based functions like the shop restocks has crashed and cannot reconnect. Until the problem gets resolved you may experience issues on the site. Please be patient as we wait on Amazon's support team to respond. We're very sorry for any inconvenience!

Edit: The server should be working for everyone now!

Edit #2 (12:40CHT): In the interest of clarity, I want to explain what seems to be going on in case there is another hiccup. The server which handles all timer events, like shop restocks and quests, has had a critical failure at its Amazon location. We have it automatically set to refresh itself whenever a problem arises, since that usually fixes any issues without anyone ever noticing anything wrong on the site, but because Amazon has yet to resolve the problem, it's stuck in refresh mode. I have created a replacement server to handle the timer events and that is why the site is working again! However, this means that when the original server is back online, every timer will run twice. (Oh dear.) I have set an email alert so that I can turn off the extra server when this happens, but you may notice some double-timer issues if you happen to be on the site before I have turned it off! What will that look like, exactly? Well, worst-case scenario, it may restock the shops twice in a row every 6 minutes (making rare items even more difficult to grab), and deduct 2 points of Reputation per character during the daily quest assignment. But this will only be temporary! Once there is only one working timer server we should have the site working exactly as intended again.

Edit #3 (12:53CHT): Woohoo, that was fast! No double timer issues should happen for you, as the original server is now back up and the replacement has been turned off.

Thanks very much for your patience and understanding!
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Re: Server Outage Alert

by Science » August 10, 2017 12:11 PM

Hope everything gets fixed real soon ;u;!!
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Re: Server Outage Alert

by shadowmaat » August 10, 2017 12:12 PM

Amazoooonnnn! *shakes fist* ;)

I noticed the refresh was being a bit buggy. Hopefully it'll get resolved with minimum casualties.
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Re: Server Outage Alert

by Chrizine » August 10, 2017 12:12 PM

Thank you for notifying us what is going on! I was wondering if it was trouble with my connection (since it is notoriously unstable), so I appreciate this info a lot!
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Re: Server Outage Alert

by Sefria » August 10, 2017 12:14 PM

Thank you for explaining! I couldn't figure out why all the shops were empty. Didn't think TW shopkeepers were trying to unionize and hold a strike, after all.
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Re: Server Outage Alert

by sir_fellsing » August 10, 2017 12:14 PM

Last Edited: August 10, 2017 12:15 PM

I actually posted about this issue in the Technical Support thread one second before this announcement happened xD

At least I know now that it's not my computer acting up.
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Re: Server Outage Alert

by Candlefly » August 10, 2017 12:16 PM

Oh, that's what happened! I feel bad for everyone that can't get their stores stocked at the moment...
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Re: Server Outage Alert

by ariannx » August 10, 2017 12:18 PM

YAY, ty kind, anonymous person for the wish gift of strawberries!

Boo, to the unkind Amazon server!
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Re: Server Outage Alert

by Diana » August 10, 2017 12:28 PM

Seems to be fixed now! Sorry about that!
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Re: Server Outage Alert

by Sefria » August 10, 2017 12:39 PM

That didn't take long!
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Re: Server Outage Alert

by Parda » August 10, 2017 01:47 PM

Oh so that's what happened, I'm glad it's all back up and working again.
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